Terms & Conditions

Terms & Conditions

Welcome to our hotel. By accessing our website, making a reservation, or staying with us, you agree to the following Terms & Conditions. Please read them carefully.

Booking & Reservation Policy

  • All bookings are subject to availability at the time of reservation.

  • Guests must provide accurate personal details including full name, contact information, and valid identification.

  • The person making the booking must be 18 years or older.

  • Special requests (view, extra bed, early check-in, etc.) are subject to availability and may involve additional charges.

Check-In & Check-Out

  • Check-in time: As per hotel policy

  • Check-out time: As per hotel policy

  • Early check-in or late check-out may be available at extra cost.

  • Valid Government ID is mandatory for all guests during check-in.

Payment Policy

  • Payments may be collected at the time of booking or at check-in depending on the rate selected.

  • Accepted payment methods include UPI, debit/credit cards, and net banking (based on hotel availability).

  • Advance payments, deposits, and non-refundable rates must be paid in full at the time of booking.

Cancellation, No-Show & Refunds

  • Cancellation and refund rules vary based on the chosen rate plan.

  • Some bookings are non-refundable.

  • No-show charges apply if guests fail to check in without prior notice.

  • Refunds, if applicable, will follow the timeline and method specified during booking.

(Refer to our Refund Policy for complete details.)

Guest Responsibilities

  • Guests must behave respectfully and responsibly within the hotel premises.

  • Damage to hotel property, misuse of facilities, or misconduct may result in penalties or immediate eviction.

  • Loss of room keys or access cards may incur additional charges.

  • Guests must follow all hotel rules, including silence hours and safety guidelines.

Use of Hotel Facilities

  • Some facilities (parking, Wi-Fi, restaurant, room service, etc.) may vary across room categories and packages.

  • Spa, activities, and special services may require prior booking and may be chargeable.

  • The hotel is not responsible for personal items lost or misplaced in public areas.

Safety & Security

  • Guests must cooperate with security checks whenever required.

  • Hazardous items, illegal substances, or weapons are strictly prohibited.

  • For your safety, CCTV monitoring may be active in public areas.

Children & Extra Guests

  • Children are welcome as per the hotel’s policy.

  • Extra beds, additional guests, or upgrades may be chargeable.

  • Minimum age requirements may apply for certain room categories.

Website Use & Content

  • All information, images, and content on this website are for general guidance.

  • Prices, availability, and policies may change without prior notice.

  • Unauthorized use, copying, or distribution of website content is prohibited.

Liability Disclaimer

  • The hotel is not liable for:

  • Loss due to flight delays, travel issues, or external circumstances

  • Personal injuries caused by negligence or misuse of facilities

  • Loss of valuables not stored in designated safe areas

  • Guests are advised to take care of their belongings.

Policy Modifications

The hotel reserves the right to update or modify these Terms & Conditions at any time. Changes will be posted on our website.

Do’s & Don’ts when staying in a Hotel

We have stayed in many hotels as undoubtedly you all also have, and here are the Do’s and Don’ts when Staying in a Hotel, also called Hotel Etiquette Dos and Don’ts.

 It is amazing how many  people feel that manners no longer matter when they are staying at a hotel. Well, Good Manners and Respect Always Matter.

 

Do’s: Be polite to staff and other guests, report issues immediately, conserve resources like water and energy, and secure your valuables. 

 

Don’t: Do not make excessive noise, Don’t leave a mess, Do not smoke in non-smoking areas ( Eg ; Reception Area’s, Stairs, lobby, Corridors, Restaurant Area, Near Kitchen), Don’t take hotel property, or misuse of amenities.

 

Do’s

  • Treat staff with respect: Be polite and patient with all hotel employees.
  • Be considerate of others: Keep noise levels down in hallways and public areas, and use headphones for calls or media.
  • Report issues promptly: Inform the front desk of any maintenance problems or accidental damage so they can be fixed.
  • Conserve resources: Turn off lights, heater’s, air conditioning, and faucets when you leave the room. Reuse towels to save water and energy.
  • Secure your valuables: Use the in-room safe to store your money, passport, and other valuable items.
  • Use hotel amenities properly: Don’t tamper with smoke detectors, and only use provided equipment. Keep your bags on luggage racks, not on beds or sofas.
  • Tidy up before leaving: Before housekeeping comes, try to tidy up your room a bit. It’s a dirty job, and a little help can go a long way. 

Don’ts

  • Don’t make a mess: Keep your room reasonably clean. Housekeeping is not your personal cleaning crew.
  • Don’t smoke in non-smoking areas: Fines can be hefty, and you’ll inconvenience other guests.
  • Don’t make excessive noise: This includes loud music, shouting, or loud conversations, especially late at night.
  • Don’t steal hotel property: Only take complimentary items like mini-toiletries and stationery. Leave items like robes, towels, and electronics.
  • Don’t abuse hotel amenities: Be mindful of other guests waiting to use facilities.
  • Don’t be rude to staff: Treat staff with respect. Address complaints calmly and discreetly rather than yelling or demanding.
  • Don’t forget to check out on time: Respect the hotel’s checkout time to avoid extra fees. 
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