Acceptance of Policies

By completing a reservation, you agree to all policies displayed during the booking process. Each Service Provider’s (Hotel’s) policies—including cancellation rules, age requirements, deposits, additional fees, group booking terms, extra bedding, breakfast availability, pet policies, and accepted payment methods—are shown:

• On the hotel information page

• During checkout

• In the fine print

• In your confirmation email or booking voucher

Cancellations & No-Shows

If you cancel your reservation or fail to check in, the refund amount and any no-show charges will be based strictly on the hotel’s cancellation/no-show policy.

Free Cancellation Period

Some reservations allow free cancellation before a specific deadline, while others are fully non-refundable.
Free cancellation is only valid if you cancel before the stated cut-off time.

Advance Payment Bookings

If you choose a pre-paid rate (including room charges and/or security deposits), the hotel may cancel your reservation without prior notice if payment cannot be processed on the due date.

• Any non-refundable amount paid is refundable only at the hotel’s discretion.

• It is the guest’s responsibility to ensure successful payment, correct card/bank details, and sufficient account balance.

Late Arrival / Delay in Check-In

If you expect to arrive later than planned, you must inform the hotel directly.
Failure to arrive on time may result in cancellation of your reservation or additional charges. The hotel/platform is not responsible for any loss arising from late arrival.

Responsibility of the Booking Holder

The person completing the reservation is responsible for the behavior and compliance of all guests included in the booking.
You must ensure all group members consent before sharing their personal information with us.

Hotel Refund & Cancellation Overview

Hotel cancellation policies vary depending on booking type, season, and room category. Flexible rates allow cancellations at no charge, while non-refundable rates offer lower prices but do not provide refunds if canceled.

Common Cancellation Types

• Flexible Cancellation: Free cancellation up to 48–72 hours before check-in.

• Non-Refundable Rates: Lower price, but no refund in case of cancellation.

• Dynamic Cancellation: Policy varies based on demand; more flexible in off-season, stricter during peak season.

• Deposit-Based Cancellation: A deposit is required during booking; refundability depends on how early you cancel.

Factors That Influence Cancellation Policies

• Timing of Cancellation: The closer to check-in, the higher the penalty.

• Season & Events: Peak periods (festivals, holidays, New Year, etc.) usually have strict or non-refundable terms.

• Booking Type: Group bookings, corporate bookings, and promotions have special conditions.

• Hotel Category: Luxury, boutique, and budget hotels may follow different rules.

Guest Guidelines

• Read the policy carefully before booking to understand all terms.

• Check the cancellation window to know how long you have to cancel without penalty.

• Understand the penalties, like loss of deposit or charge of one night’s stay.

• Choose flexible rates if your travel dates are uncertain—even if they cost more.

Tips for Managing Hotel Refund Policies

• Review the fine print before confirming your booking.

• Choose flexibility if your plans may change.

• Inform the hotel early if you need to modify or cancel.

• Consider travel insurance to cover unexpected cancellations.

• Keep confirmation emails and booking numbers for reference.

Standard Cancellation Windows

48-Hour Cancellation Window

You must cancel at least 48 hours before check-in to avoid penalties. Canceling within 48 hours usually results in a charge equal to one night’s stay.

72-Hour Cancellation Window

Some hotels require cancellation at least 72 hours before arrival. Canceling within this period may result in forfeiting your deposit or payment for one night.